1. Scope and Compliance
This Policy applies to all personal information collected by Mandy Express through our website, mobile communications, customer portal, or directly during shipping transactions. We comply with Canadian federal and provincial privacy legislation, including:
- PIPEDA: the Personal Information Protection and Electronic Documents Act.
- Quebec Bill 25: the Act Respecting the Protection of Personal Information in the Private Sector.
2. Information We Collect
We collect only the information necessary to provide efficient same-day express transport services and to maintain our business operations.
Information You Provide Directly
- Contact and shipping details: name, company name, pick-up and delivery addresses, phone number, and email address.
- Shipment and logistics information: package contents, weight and dimensions, delivery instructions, recipient name and phone number, and signatures (Proof of Delivery).
- Account and financial information: billing addresses, payment card details, and invoicing contacts.
- Customer service inquiries: information you provide when requesting a quote, tracking a shipment, or contacting our support team.
Information Collected Automatically
- Website usage data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.
- Cookies and tracking: standard session and analytics cookies used to optimize website performance and your browsing experience.
3. How We Use Your Information
Mandy Express uses the information it collects solely for legitimate business and transportation purposes, including:
- Service fulfillment: scheduling, dispatching our Sprinter cargo vans, delivering packages, and obtaining Proof of Delivery.
- Communication: providing shipment updates, tracking information, quotes, and customer support.
- Billing and administration: processing payments, managing accounts, and issuing invoices.
- Service optimization: analyzing delivery performance and improving how our website works.
- Legal and safety: complying with provincial and federal transportation, customs, and safety regulations.
4. Disclosure and Sharing of Information
We do not sell, rent, or trade your personal information. We share it only in limited circumstances:
- Service providers and logistics partners: trusted third-party vendors such as payment processors and dispatch software providers, acting strictly on our behalf under confidentiality agreements.
- Recipients and consignees: the delivery details needed by the designated recipient of a shipment, such as driver arrival alerts or Proof of Delivery signature requests.
- Legal and regulatory obligations: when required by law, subpoena, or government authorities, or to protect the safety, rights, and property of Mandy Express, our drivers, or the public.
5. Data Security and Protection
We implement commercially reasonable physical, technical, and administrative safeguards to protect your personal data against loss, theft, unauthorized access, disclosure, or modification.
- Data transmission: SSL/TLS encryption for information sent through our website.
- Access control: access to personal information is restricted to authorized employees and dispatch staff who need it to perform their duties.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with applicable legal, accounting, and regulatory requirements such as tax and freight manifest record-keeping.
Once the information is no longer needed, it is securely destroyed or anonymized.
7. Your Rights and Choices
Depending on where you live, including Ontario and Quebec, you have the right to:
- Access and correction: request access to, or correction of, the personal information we hold about you.
- Withdraw consent: withdraw your consent to our processing of your information at any time, subject to legal or contractual constraints.
- Quebec privacy rights: residents of Quebec may request information about automated processing of their data or exercise the specific rights granted by Bill 25.
8. Third-Party Links
Our website may contain links to external sites such as mapping services or social media platforms. Mandy Express is not responsible for the privacy practices or content of these platforms, and we encourage you to review their respective privacy policies.
9. Updates to This Policy
Mandy Express reserves the right to modify or update this Privacy Policy at any time. Any change is posted directly on this page along with a revised “Last Updated” date.
10. Contact Information and Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact our designated Privacy Officer:
Mandy Express Privacy Office
17677995 Canada Inc., operating as Mandy Express